Return Policy

iSHOP.COOL

RETURN POLICY

Summary in 4 Steps:

1. FIRST, REVIEW OUR POLICY BELOW.
2. SECOND, EMAIL YOUR RETURN HERE: ishopcool-shop@support.fourthwall.com
3. THIRD, WE'LL MESSAGE YOU ABOUT YOUR APPROVAL or NON APPROVAL.
4. View more details on our Returns Policy here.

Return Policy

Thank you again for your purchase. If you are unsatisfied with your product for any reason you will have 30 days from the date of delivery to return the product and request a refund (30 days in total from the date of processing). You may return any eligible product (as defined below) purchased on ishop.cool in accordance with the terms below:

A return authorization must be approved within 30 days from the date of delivery. You must email us at ishopcool-shop@support.fourthwall.com to request and receive a refund which must include your receipt and a photo of the product you want to return.

How to Process a Return

1) Please email ishopcool-shop@support.fourthwall.com.

2) Please include your emailed purchase receipt and a photo of the product you want to return in your email.

3) We will message you with an approval or non-approval of your return.

4) Upon approval, please package up your item, include a copy of your receipt, and mail the item back to us at: Savvy Digital LLC (iShop.cool), 4262 Blue Diamond Road, #150, Las Vegas, Nevada, 89139.

Returned product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.

Additional terms and conditions:

Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. Discounted or promo amounts are not refundable.

You are responsible for and must pay all shipping charges for items you return. You assume the risk of loss, damage, or stolen items when returning product(s) while in transit back to ishop.cool.

If you return product to ishop.cool without all parts and accessories originally included with your purchase, ishop.cool retains the right to refuse acceptance of such return.

If the product is inspected and determined to be in good physical condition, ishop.cool retains the right to refuse a refund.

Please review the terms below to view eligibility requirements for ALL returns.

Non-returnable items (NOT ELIGIBLE FOR RETURNS):

• Products returned due to size issues or dislikes, as information on sizes is clearly displayed for each product.
• Products that are kept beyond the 30-day return period.
• Products that show evidence of wear, tear, change, or alteration.
• Products where the original tags, serial numbers, or labels have been scratched or removed.
• Products that have been washed, worn, torn, frayed, bleached, stained, or scratched.
• Products that have been carved, engraved, embossed, customized, or personalized.
• Products that show any signs of heavy usage.
• Products purchased at a discount, SALE, or FINAL SALE will not be refunded.
• Products that are gift cards, books with obvious signs of use, downloadable software products, and health and personal care items.
• Any item not in its original condition and is damaged or missing parts for reasons not due to our error is not eligible to be returned.

Returnable Products (ELIGIBLE FOR RETURNS):

1. Products that arrive but have not been opened or removed from their original packaging.
2. Products that arrive yet are deemed to be broken or damaged due to shipping upon arrival.
3. Products that arrive yet are deemed defective upon arrival.
4. Products that arrive but they are incorrect based on the brand, size, or item number indicated on the purchase email receipt.
5. Products that never arrived from the carrier.

Refunds

There are certain situations where only partial refunds are granted, and we will inform you of this case, if applicable.

Once your return is received and inspected, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or Missing Refunds

If you haven’t received a refund yet, first contact your bank account or your credit card company, as it may take some time before your refund is officially posted. A refund is posted according to the rules of your credit card institution or bank.

Sale Items

Only regular priced items may be refunded, unfortunately sale or discounted items cannot be refunded.

Exchanges

Please note, at this time, that we cannot accept exchanges.

Still have questions?

Savvy Digital LLC (ishop.cool)
Re: Support - ishopcool-shop@support.fourthwall.com
4262 Blue Diamond Road, #150
Las Vegas, Nevada, 89139

Thank you again, we really appreciate your business.